Privacy Policy
Effective Date: 1st November 2025
Mood Brew (“Mood Brew“, “we“, “our“, or “us“) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, mobile application, products, services, or any other platforms operated by Mood Brew (collectively, the “Services“).
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
- Information We Collect
As a micro coffee roaster and retail brand operating in Pakistan, Mood Brew collects information primarily to process retail orders, manage customer relationships, and improve our products and services.
We may collect the following categories of information:
- Personal Information
Information that can identify you directly or indirectly, including but not limited to:
- Name
- Email address
- Phone number
- Delivery and billing address
- Account login credentials (if applicable)
- Order details and purchase history
- Billing and payment information (processed through secure third-party payment providers; Mood Brew does not store full payment card details)
- Non-Personal Information
Information that does not directly identify you, such as:
- Device type, operating system, and browser type
- IP address
- Website usage data, interaction logs, and analytics
- Preferences related to products or browsing behavior
- c. User-Generated Content
Any reviews, feedback, inquiries, messages, or other content you voluntarily submit to Mood Brew through our website, social media channels, or customer support.
- How We Use Your Information
We use the collected information to:
- Provide, operate, and improve our Services
- Create and manage user accounts
- Process transactions and payments
- Personalize user experience and content
- Communicate with you regarding updates, promotions, or support inquiries
- Analyze usage trends and improve functionality
- Ensure security, prevent fraud, and enforce our terms
- Comply with legal and regulatory obligations
- Cookies and Tracking Technologies
Mood Brew may use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us understand user behavior, remember preferences, and improve performance.
You may control or disable cookies through your browser settings; however, some features of the Services may not function properly as a result.
- Sharing and Disclosure of Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted thirdparty vendors who assist in operating our Services (e.g., payment processing, analytics, hosting), subject to confidentiality obligations.
- Legal Compliance: When required by law, regulation, court order, or governmental request.
- Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, where your information may be transferred as part of the transaction.
- Protection of Rights: To protect the rights, property, or safety of Mood Brew, our users, or others.
- Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Data Security
Mood Brew takes reasonable and appropriate administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. Mood Brew does not guarantee absolute security of your information and shall not be held responsible for any unauthorized access, hacking incident, data breach, or security leak that occurs beyond our reasonable control, including but not limited to cyberattacks, system intrusions, or failures of third-party service providers.
By using our Services, you acknowledge and accept these risks.
- Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction or updating of your information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
Requests may be made by contacting us using the details provided below.
- ThirdPartyLinks
Our Services may contain links to thirdparty websites or services. Mood Brew is not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies separately.
- Children’s Privacy
Mood Brew does not knowingly collect personal information from individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). If we become aware that such information has been collected, we will take steps to delete it promptly.
- Data Storage and International Transfers
Mood Brew primarily stores and processes data within Pakistan. In some cases, your information may be processed or stored on servers located outside Pakistan through third-party service providers (such as hosting, analytics, or email services).
Where such transfers occur, Mood Brew will take reasonable steps to ensure that your information is handled in accordance with this Privacy Policy and applicable data protection laws.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy with an updated effective date. Continued use of the Services constitutes acceptance of the updated policy.
- Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Mood Brew
Email: moodbrewlife@gmail.com
This Privacy Policy is intended to be legally compliant while remaining clear and accessible. It does not constitute legal advice and may be tailored further based on jurisdiction, platform type (website/app), and data practices.